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Partnering Capgemini

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The company is the partner of choice for leading businesses around the world and when it comes to Capgemini’s own technology requirements the company requires collaboration, agility and a competitive approach from its partners.

Eddie Ginja, UK Head of Infrastructure Management, Capgemini, said:

I run our UK internal IT services estate covering 15 sites throughout the UK and although we are very knowledgeable about Managed Print Services having been through the first generation we wanted to see where the major players were taking their solutions.

Having worked with the market leaders for many years we knew that they simply couldn’t meet our current requirements. We weren’t initially aware of KYOCERA,however we’d been speaking to Gartner and saw a case study on ECOSYS technology which piqued our interest. We did our research on KYOCERA and found out that the company had won lots of awards while the innovative ceramic technology behind KYOCERA printers was intriguing and it soon became a clear that KYOCERA had some key differentiators.

KYOCERA outlined its Managed Document Services offering, which is an IT Infrastructure Library (ITIL)-aligned,environmentally friendly yet cost-saving approach which has won the MPSA’s Best Practice Global Leadership Award 2012. KYOCERA’s approach focuses on Managed Document Solutions (MDS) rather than Managed Print Solutions (MPS).

KYOCERA’s MDS experts look at the entire process of document management and utilisation within an organisation, not just the print outcomes. The company’s entire professional services pre- and post-sales teams are ITIL qualified to assess the flow of information within an organisation – how it enters, circulates and is accessed as and when required.

KYOCERA’s flexible approach adapts to dynamic client needs and the KYOCERA MDS methodology includes:

  • 360 degree consultation throughout an organisation and its suppliers
  • Full audit of technologies
  • Document process optimisation to streamline document workflows
  • Rethink Print Change Management ensuring senior level engagement
  • Bespoke Programmes – to ensure internal communications drive adoption and maintain on-going commitment

Ginja explains the Capgemini approach to the tender process:

Our existing print solutions provider did retender but we liked the KYOCERA people, the way they did business and of course the very competitive pricing. Our CIO did like another vendor’s offering but at four times the price of KYOCERA that wasn’t a realistic option. We undertook a fully competitive tender for the business and at one point found it virtually impossible to compare the vendor offerings on a level playing field because there were so many different extras required for a solution or alternatively it was all included within one price. KYOCERA’s menu pricing was a real help as until then we couldn’t understand precisely what the vendors were selling.

Despite this the Capgemini requirement was clear:

We wanted faster printers and really liked the energy efficiencies offered by KYOCERA’s portfolio. We need professional partners but are happy to be realistic about what can be delivered. We’ve been delighted by scan-to-me and followme printing – I can now send a job to print anywhere, even in our other offices and know that when I arrive my print will be released exclusively to me. However, we also like the simpler concepts such as eco and duplex printing.

Stewart Dudding, Global Accounts Manager, KYOCERA Document Solutions said:

The solution we delivered for Capgemini UK comprises more than 100 of our TASKalfa MFPs and includes Equitrac print management solution.

This gave Capgemini control over its document output, helped reduce costs and prevent paper waste, while user authentication increased data security. In conjunction with KYOCERA’s multifunction devices, Capgemini users can enjoy an intuitive user interface and the ability to print anywhere and anytime at any networked device while the management team now benefit from detailed reports on device usage and a means of charging costs back automatically.

For Capgemini we also created a custom front screen and developed an application for them called “Scan2me” which lets them scan back to their email account with only 2-3 button pushes.

Ginja concludes:

We found working with KYOCERA a breath of fresh air, returning to what I can best describe as service levels and value for money of old. They shared our values and we were able to deploy a vastly rationalised estate with scan-to-me and follow-me print technologies in a dynamic environment to the point where our consultants are now recommending these leading initiatives to our customers.

However ultimately what KYOCERA offered significantly cut costs for us. In terms of savings we have saved £1.3million over three years and that’s a major cost saving on our previous partner.

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